Job Description
Flintrock Builders is an innovative home builder with rapid growth and significant opportunities. We create high-quality, affordable, and beautiful homes that enrich the lives of our clients. We need a warranty and starts coordinator to join our dynamic team and play a crucial role in our mission. As a part of the Warranty and Starts team at Flintrock Builders, you will collaborate directly with the employees and customers to create an inviting environment for all.
Key Responsibilities:
- Learn Flintrock Builders warranty program.
- Track and manage key reporting.
- Use the homeowner Warranty Portal to log, schedule and complete warranty requests.
- Answer incoming phone calls and emails from customers experiencing warrantable issues.
- Communicate with trade partners for fast and efficient warranty repairs.
- Communicate with Warranty Manager daily on open warranty and tasks to be completed.
- Ensure repairs are completed timely and customers are satisfied.
- Ensure dates and times set for new home customer walk-throughs are accurate.
- Check customers walk schedule weekly and communicate with sales team that all walks are confirmed.
- Schedule and coordinate quality assurance and customer walks.
- Attending backlog meetings.
- Track vendor and product quality.
- Work closely with the starts/permitting coordinator.
- Assist with ordering plans, submitting for permits, tracking permit approvals, printing and assembling job folders.
Preferred Requirements:
- Minimum High School or GED required.
- MUST possess strong scheduling and follow up skills.
- MUST possess strong multi-tasking skills.
- Customer service experience preferred, preferably with a homebuilder.
- Previous office setting experience is a major plus.
- Advanced PC skills (Microsoft Word and Excel) as well as the ability to navigate our homeowner Warranty Portal.
- MUST possess excellent verbal and written communication skills.
- MUST possess a professional attitude to represent the company in a positive manner.
- Work well in a team setting.
- Excellent interpersonal skills.
Benefits:
- Energetic and positive work environment.
- Competitive salary.
- Health insurance (100% covered and no waiting period).
- Group Term Life insurance (1x your salary).
- 401K 100% match up to 4% (90-day waiting period).
- Optional Dental, Vision, Short Term Disability, Long Term Disability, Accident, Critical Illness, and Voluntary Life Insurance.
- Employee wellness program.
- Professional development opportunity.
- Paid Christmas Vacation Christmas Eve through the day after New Year’s.*
- Paid Thanksgiving holiday Thursday and Friday.*
- All federal holidays paid.*
* Paid vacation and holidays are subject to scheduling changes.
Job Tags
Temporary work, Work at office,