Job Description
Technical Support Manager
• Up to $110k per year + 401k + Healthcare Package + Bonus
• Full-time, onsite role
• Irvine, California
Join a global innovator in premium outdoor heating solutions, driving technical excellence and product evolution across the US market.
This is a hands-on role where engineering knowledge meets customer insight. You'll act as the key link between Customer/Technical Support and Engineering - owning the technical roadmap for their product lines and ensuring top-tier performance in the field.
Main Duties/Responsibilities:
- Developing and maintaining a comprehensive product knowledge database
- Supporting internal staff through training and development
- Managing technical escalations
- Acting as a liaison between the Heating engineering team and the commercial team – essentially a “translator” between engineering and business
Skills & Experience:
- Bachelor’s degree in Mechanical, Electrical, or related Engineering discipline - or equivalent hands-on technical experience.
- 3–5 years in technical product management or engineering, ideally within a manufacturing environment.
- Strong understanding of electrical, mechanical, and gas systems.
- Proven ability to own and manage technical product lifecycle and roadmap.
- Excellent problem-solving and decision-making skills.
- Skilled communicator who can explain complex technical concepts to non-technical stakeholders.
- Familiarity with ERP and CRM systems (Microsoft NAV & CE is a plus).
- Calm, empathetic, and solution-oriented - especially under pressure.
If you’re excited by technical challenges, enjoy learning continuously, and want to shape high-performance hardware products, reach out to Brad at brad@wowrecruitment.com.au .
Job Tags
Full time, Outdoor,