Job Title : Sr. Business Analyst

Job Location: Farmington Hills MI 48121

Onsite Requirements:

Job Description:

Need business requirement experience or payment/treasury management/fraud product experience.
Responsible for ensuring assigned product(s) is managed to a positive customer experience as it relates to sound infrastructure and integrity levels.
Responsible for the management of assigned product(s), including product planning, product/process development and implementation, and coordination of partner readiness, objectives and programs.
Management of risk, evaluation of product performance and measurement of results are key components of this position.
The Product Manager typically manages complex products and processes with minimal oversight.

Duties and Responsibilities:

Serve as a market expert for assigned product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc.
Define customer and internal partner problems by gathering and analyzing customer information, interviewing process owners
Documenting buyer/user personas and use scenarios; solution requirements; represent voice of customer throughout requirements, design and development process; ensure solution addresses defined market problem(s) and aligns with solution development
Manage requirements and tasks completion using Jira and agile processes.
Define, measure and manage product risk
Measure assigned product(s) success and communicate results

25% Product Promotion/Advocacy

Create and own assigned task documentation, including process flows and procedures
Develop training material
Recommend criteria for testing newly developed products and enhancements to existing products
Development and regular review of implementation workflows

Partner with Operations area(s):

To ensure appropriate product stability
To ensure an efficient escalation and resolution protocol is in place for production (system/operational) issues and outages
Drive multiple initiatives and tasks to completion with complete ownership.

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.**

For subcontractor,