Philadelphia, PA 19107 | Full-Time

Wills Eye Hospital is seeking an experienced Senior Benefits Manager to provide strategic leadership and hands-on administration of the Hospital’s comprehensive employee benefits programs.

The Senior Benefits Manager is responsible for the strategic leadership, administration, compliance, and continuous improvement of employee benefits and leave programs. This role maintains full accountability for day-to-day benefits operations while providing advanced guidance related to benefits design, cost management, regulatory compliance, leave administration, and benefits technology initiatives.

Reporting to the Chief Human Resources & Compliance Officer, the Senior Benefits Manager operates within a highly collaborative HR function and serves as a key advisor to senior leadership, ensuring benefit programs support organizational objectives, workforce needs, and the Hospital’s nonprofit mission.

• Administers and manages all employee benefit programs, including medical, prescription drug, dental, vision, life insurance, short- and long-term disability, flexible spending accounts, EAP, COBRA, and retirement plans (403(b) and 401(k))
• Ensures accurate enrollment, eligibility tracking, coverage maintenance, billing, reconciliation, and documentation across all benefit plans
• Prepares, reviews, and reconciles monthly vendor billings and ensure timely payment
• Maintains complete, accurate, and audit-ready benefits records, plan documents, and compliance documentation
• Provides benefits onboarding education and ongoing benefits education to employees
• Plan, coordinate, and communicate the annual Open Enrollment process
• Serves as the primary point of contact for employee inquiries related to benefits, retirement, and leave programs
• Administers and oversees FMLA and other leave programs in compliance with all applicable laws
• Coordinates leave administration with payroll and management as appropriate
• Monitors legislative and regulatory changes affecting benefits and advise leadership on required actions
• Partners with external benefits consultants to analyze costs, utilization, benchmarking, and plan performance
• Translates consultant analyses into actionable recommendations for senior leadership
• Supports collective bargaining activities related to employee benefits
• Manages relationships with benefits vendors, brokers, consultants, and third-party administrators
• Leads and supports initiatives focused on automating benefits enrollment and administration processes , including evaluation and implementation of benefits technology solutions
• Identifies opportunities to streamline workflows, reduce manual processing, and improve data accuracy and employee experience
• Collaborates with Employee Health and EAP partners on wellness initiatives
• Provides HR and administrative support to the Chief Human Resources & Compliance Officer as needed
  

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field
• Professional certification required (CEBS, SHRM-CP/SCP, or PHR/SPHR)
• 7–10 years of progressive experience in employee benefits administration, preferably in nonprofit healthcare or similarly regulated environments
• Demonstrated experience administering comprehensive benefits programs, including retirement plans (403(b) and 401(k)) and leave programs
• Experience supporting benefits system automation or modernization initiatives
• Strong working knowledge of federal, state, and local laws governing employee benefits and leave programs
• Experience partnering with benefits consultants, brokers, and vendors
• Strong analytical, organizational, and communication skills
  

• Occasional local trave l required to suburban physician practices and Ambulatory Surgical facilities
• Full-time, exempt position
• Competitive compensation and comprehensive benefits package
• Salary Range: $90,000 – $105,000 (commensurate with experience)