Job Description

About Us

Art of Tea is an award-winning, organic-certified tea company rooted in the tradition of crafting exceptional, hand-crafted teas that inspire connection and wellness. Our mission is to impact as many lives as we call through tea. From rare, single-origin teas to curated blends, Art of Tea is recognized globally for its dedication to creating a mindful tea journey that brings people together and enhances daily rituals. Joining our team means becoming part of a brand that blends passion with purpose to make a meaningful impact in the wellness industry. Our customers include Wolfgang Puck, Princess Cruises, The Standard Hotel, The White House, #Slack and many more. We're looking for a detail-oriented and proactive Sales Support Coordinator to join our growing team and play a critical role in driving sales growth and enhancing customer satisfaction.

About the Role

As the Sales Support Coordinator , you’ll work closely with our sales, operations, and customer service teams to ensure data accuracy, streamline processes, and nurture strong customer relationships. This position is perfect for someone who thrives in a fast-paced environment and enjoys collaborating across departments to make a meaningful impact.

What You’ll Do

• Ensure order accuracy for large customer accounts and create branded proposals.
• Process and track sample orders to support sales efforts.
• Manage backorder reports and communicate updates to customers.
• Maintain CRM data hygiene in HubSpot and support integration efforts with ERP systems.
• Data Entry for order accuracy and reporting. 
• Collect and communicate customer feedback to improve satisfaction and retention.
• Support cross-departmental updates on product launches and seasonal campaigns.
• Act as a backup for order entry and account setup during high-demand periods.

What You Bring

• Exceptional organizational skills and attention to detail.
• Proficiency in CRM tools (HubSpot preferred) and ERP systems like Acumatica.
• Strong communication and interpersonal skills.
• A collaborative mindset and ability to work across teams effectively.
• A passion for customer satisfaction and driving operational excellence.

Why Join Us?

• Be part of a dynamic, mission-driven team.
• Work in a collaborative and innovative environment.
• Opportunity to make a direct impact on customer satisfaction and sales growth.

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