Job Description
InsideBoard AI – New York City (Hybrid: in-person + remote days
About InsideBoard AI
InsideBoard AI is a fast-growing SaaS startup leading the next generation of AI-powered digital enablement, adoption, and performance coaching for enterprise teams. Our platform unifies KPIs, coaching plans, AI assistants, success communities, and in-flow activation into one seamless ecosystem that transforms how large organizations onboard, adopt, and perform on their core systems of work.
After strong success in Europe, we’re entering a strategic acceleration phase in the U.S. market — scaling our presence across Automotive, Manufacturing, Retail, Energy & Utilities, Field Service, and more .
We’re building the U.S. team that will shape this next chapter — and we’re looking for a standout delivery leader to join us.
About the Role
We’re hiring a Project Manager to support a multi-year enterprise digital transformation program with one of our largest U.S. customers.
This role sits at the intersection of consulting, program delivery, SaaS implementation, and enterprise stakeholder management . You’ll orchestrate cross-BU workstreams, steer delivery, and ensure that InsideBoard AI’s platform (KPIs, Coaching Plans, IRON AI, Success Widgets, activation flows) lands successfully across 65+ business units and 5,500+ advisors .
You’ll engage directly with senior business owners across CX, Learning, Operations, and CRM transformation teams — while working closely with InsideBoard’s product, data, engineering, and advisory squads.
It’s a high-visibility, high-impact role at the heart of one of the most ambitious digital enablement transformations in the U.S.
Key Responsibilities
Program & Project Delivery
- Own the end-to-end delivery plan across multiple business units.
- Drive sprint planning, dependencies, timelines, and risk management.
- Translate requirements into clear implementation tasks (KPIs, workflows, Success Widgets, coaching templates, IRON AI use cases).
- Align functional, technical, data, and product stakeholders on scope and delivery expectations.
- Ensure a consistent operating model across all business units and workstreams.
Stakeholder Management
- Serve as the main point of contact for enterprise leaders, program managers, and operational stakeholders.
- Prepare and lead SteerCos, governance sessions, BU syncs, and enablement workshops.
- Build crisp, executive-ready materials (roadmaps, dashboards, progress summaries).
- Maintain strong communication and alignment across a complex stakeholder landscape.
Consulting & Advisory
- Bring structure, clarity, and best practices to a fast-moving enterprise program.
- Advise business owners on activation strategy, KPI design, coaching flows, and operational change.
- Identify gaps and propose actionable solutions to accelerate adoption and performance.
- Champion InsideBoard’s value and guide stakeholders on leveraging the platform to its full potential.
Quality & Delivery Excellence
- Ensure configurations and deliverables meet requirements and follow governance guidelines.
- Track adoption, usage, and value realization; escalate risks before they become issues.
- Support run-phase operations (activation strategy, quarterly coaching cycles, content updates).
- Maintain high delivery standards in a dynamic, multi-BU program.
Qualifications
Required
- 4–7+ years in consulting, SaaS delivery, digital transformation , or enterprise program management.
- Strong customer-facing presence with experience managing senior stakeholders.
- Proven ability to drive delivery in a complex enterprise environment.
- Excellent project management skills — planning, risk management, documentation, governance.
- Strong communication, executive storytelling, and meeting facilitation skills.
- Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).
Preferred
- Experience in enablement, customer experience, or operational performance programs.
- Background in analytics, KPIs, or coaching frameworks.
- Experience with AI-driven platforms or digital adoption technologies.
- Experience in large-scale contact center, retail, automotive, or field service operations.
What Success Looks Like
- Stakeholders trust you as the orchestrator and delivery lead.
- Workstreams run smoothly with clear structure, predictable progress, and strong alignment.
- InsideBoard AI configurations (KPIs, widgets, coaching plans, IRON AI workflows) are delivered with excellence.
- Adoption grows quarter over quarter, with measurable business impact.
- You become a key pillar of our U.S. Professional Services expansion.
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