Job Description

Job Description:

We are seeking a dedicated and hands-on Hotel & Guest Services Manager who will ensure guests have an outstanding experience from arrival to departure. You will oversee front desk operations, housekeeping, and general property maintenance while providing personalized recommendations and fostering a welcoming atmosphere. The ideal candidate is a natural host with a passion for hospitality, strong attention to detail, and the ability to multitask in a dynamic environment.

Responsibilities:

• Deliver Outstanding Guest Experiences – Greet and engage with guests, ensuring personalized service from arrival to departure. Address questions, special requests, and concerns with professionalism and warmth.
• Manage Reservations & Front Desk Operations – Oversee booking processes, check-ins, and check-outs, ensuring accuracy, efficiency, and seamless service.
• Supervise Housekeeping & Property Maintenance – Ensure rooms and common areas are well-maintained, clean, and inviting. Work with staff to uphold the highest standards of presentation and comfort.
• Oversee Daily Administrative & Financial Tasks – Manage guest inquiries, emails, phone calls, and basic financial transactions related to reservations and on-site services.
• Lead & Support the Team – Train, guide, and motivate staff to uphold hospitality standards and provide a memorable guest experience.
• Enhance the Guest Experience – Offer local recommendations, assist with itinerary planning, and ensure guests feel immersed in the charm of the region.
• Maintain the Ambiance & Operations – Monitor property upkeep, coordinate with maintenance teams, and ensure both interior and exterior spaces reflect the inn’s warm and inviting atmosphere.
• Uphold Brand Standards & Policies – Ensure all operational procedures align with company expectations, hospitality best practices, and guest satisfaction goals.

Qualifications:

• Hospitality & Management Experience – Minimum of two years of experience in an innkeeping, hotel management, or similar hospitality leadership role.
• Operational & Business Acumen – Proven ability to oversee daily operations, including guest services, reservations, housekeeping, and property maintenance.
• Sales & Marketing Expertise – Strong understanding of property management, revenue generation, and marketing strategies to drive bookings and enhance brand visibility.
• Technological Proficiency – Comfortable using hospitality management software, email systems, and general administrative tools to manage reservations, communications, and financial transactions.
• Guest-Centric Approach – A genuine passion for hospitality, excellent interpersonal skills, and the ability to create a welcoming and memorable guest experience.
• Leadership & Team Management – Experience in training, supervising, and motivating staff to uphold high service standards and operational efficiency.
• Flexibility & Problem-Solving – Ability to adapt to changing needs, troubleshoot challenges, and remain calm under pressure.
• Property Oversight – Capable of managing multiple accommodations, ensuring consistent service and upkeep across all guest spaces.
• Physical Requirements – Must be able to lift up to 25 lbs. as needed.

Perks & Benefits:

• Comprehensive Health Benefits – Including medical, dental, and life insurance to support your well-being.
• Retirement Savings Plan – A 401(k) program with employer contributions to help you plan for the future.
• Paid Time Off – Enjoy paid vacation time to relax and recharge.
• On-Site Dining Perks – Enjoy access to provided meals during your shifts, ensuring you stay energized throughout the day.
• Growth & Development Opportunities – Be part of a supportive team with opportunities for career advancement.
• A Rewarding Work Environment – Join a team that values hospitality, teamwork, and making a real impact on guest experiences.

Equal Opportunity Statement

We are an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.

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