At Design Solutions, we specialize in high-end, full-home interior design tailored to luxury clientele.
As we continue to grow and expand our presence—especially within the South Florida and NYC markets—we are seeking a dedicated and dynamic Client Relations & Sales Coordinator to support our client experience and front-end operations.
The Opportunity
We’re looking for someone who is detail-oriented, proactive, and eager to grow within the luxury design space. This individual will play a key role in strengthening client relationships and optimizing the initial stages of our client journey—from first contact to onboarding.
Key Responsibilities
● Use MLS and other data sources to research potential clients
● Own and manage our CRM system and sales pipeline to ensure timely follow-up and lead tracking, including email and SMS message sequences, templates, and email blasts
● Answer and route front office calls with courtesy and professionalism
● Return any missed calls in a timely manner
● Qualify leads over the phone
● Handle all inbound and outbound communications with prospective and current clients
● Identify and nurture relationships with qualified high-end clients through networking events
● Build Design Solutions’ referral network by fostering relationships with key partners such as architecture firms, realtors, and other industry professionals to generate inbound referrals
● Manage referrals and referral tracking to other vetted design firms for unqualified leads
● Prepare customized client pitch decks and other sales presentations
● Respond to emails and questions from potential clients, partners, and vendors
● Ensure effective communication between the design, sales, and marketing teams
● Work with clients to answer questions and guide them through the design process from end-to-end, ensuring a premium level of customer service, attention to detail, and relationship management
● Work with CEO’s assistant to coordinate calls and meetings as needed with prospective and existing clients
What We’re Looking For
● 2+ Years of experience in sales or client relations within a luxury-focused industry (e.g., interior design, real estate, fashion, or hospitality)
● Proven track record closing deals from lead→contract
● Must have experience with outbound, phone-based sales
● Excellent verbal and written communication skills with a polished, professional presence
● Bilingual (English/Spanish or English/Portuguese) highly preferred
● CRM proficiency and tech-savvy mindset
● Highly organized, self-motivated, and service-driven
● Ability to work independently and consistently meet KPIs
● Able to represent the brand with professionalism, discretion, and a refined sense of hospitality.