Key Responsibilities:

• End User Support for Creo: Provide advanced support for Creo Parametric issues, handling escalated incidents from the initial support team.

• Subject Matter Expert in MBD: Serve as the expert in Model Based Definition, developing technical processes and procedures for MBD.

• Technical Processes and Procedures: Develop and maintain technical processes and procedures for MBD.

• Interface Management: Manage the interface between electrical and mechanical tools for routed systems.

• Documentation Generation: Generate and maintain user documentation, including manuals, FAQs, and other essential documentation.

• Collaboration with PTC: Liaise with PTC, the developer of Creo Parametric, for unresolved issues and seek their assistance when necessary.

• License Management: Knowledge of license management is a plus.

Minimum Qualifications:

• 5+ years of related experience.

• Degree in Engineering or a related technical field.

• Expert in Creo usage and data management.

• Understanding of Model Based Definition (MBD).

• Experience in working with service desk systems.

Preferred Qualifications:

• Understanding of PDM systems: Teamcenter, EDM, DS-E3.

• Experience with other Mechanical CAD tools and data management operations.

• Knowledge of eCAD tools (Zuken E3.Series and Cadence OrCAD/Allegro).

• Experience working with Service Now.

Competencies:

• Good communication skills, both written and verbal.

• Ability to collaborate with cross-functional teams.

• Capability to manage several projects concurrently.