Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Collections Specialist for our corporate office in Warren, MI. We are in search of an assertive, highly organized individual who is looking to begin a career or is looking to take the next step. This customer facing role is a critical position to maintaining customer perception of our organization as well as to ensure timely payment for services rendered.
This is a tremendous opportunity for those seeking full-time employment with a fiscally responsible, technologically superior, international transportation and logistics provider who continues to grow. If you enjoy an energetic, team-oriented environment and would like the chance to be a part of a fast- paced, top performing transportation company, we want to hear from you.
Job Responsibilities:
· Locate and notify customers with delinquent accounts via phone/email/mail
· Documenting efforts and contact to help determine appropriate next steps
· Maintaining and notating all necessary information regarding customer and account status
· Addressing billing inquiries
· Building and maintaining a positive relationship with customers
· Working effectively with other team members
· Communicating with sales team members as needed regarding account status
· Providing overall collections support as necessary
The ideal candidate will possess the following:
· Superior communication skills including listening, speaking, reading and writing
· Strong attention to detail and sense of urgency
· Ability to maintain professional demeanor at all times
· Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
· Strong attention to detail and ability to follow up consistently
· Affinity for detailed note taking and investigation/research
· Positive outlook/team player
· Call center/customer service/collections experience is preferred, but not required
· Associate's degree in a Business or Accounting related field is preferred but not required
· Current students that are able to work full time are encouraged to apply!